Services

This is the current list of primary services we provide to our customers.

Service CategoryDescription
24-7 Calamity SupportEmergency support for critical website outages, with tiered response times and monitoring.
Account ManagementDedicated account managers for post-sales support, billing, and project coordination.
Backups & Data RetentionSecure, regular backups with defined retention periods and restoration support.
Code Library ManagementSafe storage and versioning of code repositories (Git/SVN), with limited support.
Content MigrationManaged migration of website/app content and data, with planning and testing.
HostingMultiple hosting options for web apps, static sites, WordPress, with scalability and support.
Digital BrandingCreation of digital branding systems and guidelines for web and media projects.
Database Search & ReplaceOpen-source tool for bulk database changes (MySQL), with limited support.
Domain Management & DNS/CDNRegistration, management, and renewal of domains; DNS/CDN services with uptime guarantees.
Disaster Recovery TrialTesting and validation of disaster recovery plans and processes.
Espress ElasticsearchFast, efficient search engine for WordPress/Standfirst sites, with two implementation levels.
Email DeliverabilityWe support customers and provide SPF and DMARC monitoring services in order to help improve or maintain email deliverability across multiple services the client may use.
High Availability HostingMulti-server hosting for maximum uptime and reliability.
Load TestingPerformance testing for websites/apps under simulated loads.
Project ManagementDedicated project managers to supervise and coordinate project teams.
Standfirst for Alexa/Kindle/WebSaaS products for publishing content to Alexa, Kindle, and web platforms.
Standfirst PaywallWebsite metering and paywall microservice for content access control.
Technical WritingDocumentation services for applications and services built by Pentulo.
Third Party Services ResaleResale and management of third-party services (e.g., Office 365, plugins).
Time & Materials SupplyProvision of skilled staff for client projects, billed by time worked.
TrainingTraining for WordPress and Standfirst tools, delivered in-person or online.
Transactional EmailsAutomated email support for apps/sites, with volume-based tiers.  
User SupportEnd-user support for applications developed by Pentulo.
User Testing & ValidationManaged testing process for software, including test plans and scenario validation.
Web Application DevelopmentCustom web app development using modern frameworks (Laravel/Yii).
Website & Application DesignCreative design services for web and app interfaces, workflows, and user experience.
Web App Support & MaintenanceOngoing support and maintenance for web applications, with calamity support as an extra.
Web App Security ReviewIn-depth security assessment for PHP, WordPress, and Laravel applications.
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